CUSTOMER SERVICE SPECIALIST / FLUENT GERMAN

Trade / Services / Administration
DE
EN

On behalf of our  Customer, a  Company based in Mendrisio, we are recruiting the following profile.

CUSTOMER SERVICE SPECIALIST / FLUENT GERMAN

 Duties and responsibilities:

  • Performing Customer Care Team activities
  • Being the point of contact between the customers and the company
  • Handle complaints, find win-win solutions (credit notes, refunds, exchanges, ...) analyzing each time the specific situation
  • Maintain and update clients information on IT platforms
  • Constant contact with clients, identify needs and deliver solutions
  • Build strong professional relationships inside and outside the company
  • Support in planning and forecast

The ideal candidate will have the following skills, knowledges and experience:

  • 4-5 years of experience in similar roles gained in industrial/trading companies
  • Proficient knowledge of English and German (both written and spoken)
  • Familiarity with ERP / CRM systems and practices
  • Customer orientation and excellent communication skills
  • Experience in shipping, logistics, documentation, customer management
  • Able to work under pressure

 

Interested? Click here

Your application will be treated professionally and reservedly.

We will only reply to candidates who fulfill criteria mentioned above.