OPERATIONS AND PERFORMANCE MANAGER

Fashion - Luxury Corporate
IT
EN

On behalf of our esteemed Customer, a multinational Company leader in the Top Luxury field, we are recruiting the following profile, to lead the team in their Luxury Boutique in Milan:

 

 Duties and responsibilities:

 

  • The Operations and Performance Manager, will act as a business analyst, constantly monitoring the store sales performance to support the Store Manager in driving the business, and a business facilitator, ensuring the highest level of operations efficiency
  • In partnership with Store Manager, he/she will ensure the client experience comes first and that every process is built or executed with client service in mind
  • He/she guarantees the right omnichannel strategy deployment in store, accompanying the change management needed at store and staff level
  • He/she guarantees all processes implementation and compliance with legal, regulatory and internal requirements

 

Requirements:

 

  • 10+ years of retail experience with a concentration in retail operations, preferably within a luxury environment
  • College degree or equivalent preferred
  • Able to successfully manage people and process, driving change within a dynamic environment
  • Previous experience within an omnichannel environment
  • Strong analytical skills
  • Superior attention to detail
  • Excellent verbal and written communication skills
  • Proficient in all Microsoft office programs with particular strength in Excel
  • Must be able to work a retail schedule inclusive of nights, weekends, and holidays

Interested? Click here

Your application will be treated professionally and reservedly.

We will only reply to candidates who fulfill criteria mentioned above.