REGIONAL CUSTOMER SERVICE / LUXURY BRAND / MENDRISIO AREA

Fashion - Luxury Corporate
IT
EN

For our esteemed Customer, a multinational company leader in the Luxury field, we're now recruiting the following figure:

REGIONAL CUSTOMER SERVICE ASSOCIATE / LUXURY BRAND / MENDRISIO AREA

Tasks and Responsibilities:

  • Regional customer service point of contact for clients in EU and Asia, specifically for any shipping sensitive clients
  • Thorough understanding of client specifications, responsible for ensuring specifications are adhered to by logistics and finance team
  • Works side by side with other members of Customer Service team, and reports escalated issues directly to global manager in US
  • Works closely with European Account Managers to monitor store receipts to identify and rectify any holes in the shipping flow
  • Responsible for dealing with any and all preventable delays swiftly
  • Responsible for communicating any delays due to internal or external reasons to managers in US
  • Work with finance team to monitor customer payments, and avoid shipping holds at all costs
  • Communicate any shipping holds to managers immediately, monitor until shipments are released
  • Monitor overall flow of goods, both inbound and outbound. Ensure the warehouse adheres to priorities set by commercial team
  • Improve responsiveness to clients by addressing all concerns within 24 hours
  • Assist with admin work for market in Milan twice a year (May and November)
  • Able to assist customer service and commercial teams with additional tasks as requested

Skills and Competence:

  • Qualified degree
  • At least 3/5 years experience in the same role
  • Fluent in English and Italian, additional languages a plus
  • Flexible and able to solve problems creatively
  • Strong communication skills and professional manor
  • Sense of urgency and prioritization
  • Works well with a team, able to help lead the team
  • Comfortable communicating with clients directly

Interested? Click here

Your application will be treated professionally and reservedly.

We will only reply to candidates who fulfill criteria mentioned above.