VIP SUPERVISOR / LUXURY BRAND / HAMBURG

Fashion - Luxury Corporate
Fashion - Luxury Retail
DE
EN

On behalf of our esteemed Customer, a multinational Company leader in the Luxury field, we are recruiting the following profile:


VIP SUPERVISOR / LUXURY BRAND / HAMBURG


Duties and responsibilities:

  • Performs with energy, is proactive and flexible, does not give up.
  • STRONG NETWORK ON THE PLACE
  • STRONG CLINTELLING SKILLS
  • Autonomously gives useful ideas for everyday activities.
  • Works in partnership with the Store Manager identifying potential business opportunities and defining actions to improve results
  • Knows how to effectively transfer and nurture the highest level of selling techniques (to increase cross-selling, multiple-selling, upselling and other KPIs, to effectively close sales, etc.). Monitors and measures results.
  • Supports the Store Manager to guarantee constant and balanced coverage of the floor and appropriate zoning.
  • Makes a significant personal impact on others, is able to convince adapting his/her style to different customers and/or colleagues, knows how to handle complaints and conflicts with diplomacy and constructive approach
  • Ensures qualitative and consistent customer service is delivered, monitoring the Client Journey and clienteling process are properly followed
  • Gathers information on competitor activity, does mystey visits, reads editorials and fashion magazines, inpires the team to be informed on luxury market
  • Supports the Store Manager to facilitate product stock control, visibility and accessibility, and to guarantee reliable stock on hand both physical and on information systems.
  • Supports the Store Manager to overlook after sales activities and to reduce damaged items
     

The ideal candidate will have the following skills, knowledges and experience:

  • Qualified degree
  • At least 5 years experience
  • Fluent in German
  • Fluent in English – any other language will be considered a plus
  • Proven track record in sales generation and managing the achievement of sales results
  • Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations)
  • Proficiency with Microsoft Office, Client tracking systems and Point of Sales (POS) system
  • Ability to inspire trust and integrity as well as to positively motivate the store staff

Interested? Click here

Your application will be treated professionally and reservedly.

We will only reply to candidates who fulfill criteria mentioned above.