Industrial
DE
EN
On behalf of our esteemed customer, we are looking for the following profile:
CUSTOMER SERVICE (GERMAN FLUENT)
Job purpose:
- To provide and support an accurate customer service in terms of order management, shipments and communication with international customers, all the showrooms in the world and all the internal division
- Daily interaction with customers processing their inquiries and request related to Company products
- Check of stock availability and logistics supervision
- Regular review of customer blocked in the selection, review potential risks of cancellations
- To support the Sales Back Office Team (order processing, reorders and deliveries)
- Make sure any claims/returns are timely approved
- Ensure optimal relationship with customer by proactively communicating with key contact to ensure issues are resolved
The ideal candidate will have the following skills, knowledges and experience:
- Education: At least High School Diploma
- At least 5-7 years in a similar role
- Fluent/Native GERMAN (at least C1)
- Fluent/Native ENGLISH (at least C1)
- Good computer skills in Ms Office (Excel in particular)
- Able to communicate and co-operate within and across departments
- Sales Customer oriented, a flexible communicator capable to work under pressure
- High motivated person, with excellent communication skills and a great sense of commerciality
- Organized and methodical person
- Ability to work in a Team
