IT SERVICE MANAGEMENT SPECIALIST / MALCANTONE / LUXURY FIELD

Informatics
IT
EN

For our Esteemed Customer, a multinational Company leader in the Luxury field, we're now looking for a new figure due to join the team:

 

IT SERVICE MANAGEMENT SPECIALIST / MALCANTONE / LUXURY FIELD

 

DUTIES:

  • Support the IT Service & Solutions Coordinator across all lines of business to ensure IT is providing the highest quality of service and the company is leveraging technology to achieve a competitive advantage in the marketplace
  • Create and maintain a collaborative, productive and efficient working relationship between the business and the IT
  • Support existing solutions, ensuring quality, helping to define future state technical capabilities, and providing IT services to internal and external customers
  • Participate in monitoring and reporting on the performance and effectiveness of Service Management
  • Interfaces with end-users and IT teams

IT SKILLS & KNOWLEDGE:

  • Interacting with outsourced offshore teams
  • PC Support
  • Application Support (Manufacturing systems preferred)
  • Telecomm – iPhone, Lync, Polycom, Cisco
  • Networking protocols – TPC / IP, VPNs, Access Control lists, Routing, bridging, etc.
  • IT Ticketing Systems,
  • Asset management
  • Desktop Applications
  • Wireless Networking
  • Microsoft Office 365, Windows Server, Server roles - DNS, DHCP, MS Exchange, Active Directory, Office 2010-Current, Skype for Business, etc.
  • Writing technical and procedural documentation

THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING SKILLS, KNOWLEDGES AND EXPERIENCE:

  • 3+ years IT experience working in the retail industry, preferably fashion
  • Ability to understand business needs and processes in relation IT services
  • Excellent communication skills with capability to work under pressure
  • Highly self-motivated, proactive with a problem-solving mind-set
  • Fluent in English and Italian

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