RETAIL TRAINING MANAGER/ FASHION BRAND/ TICINO

EN IT
Dettagli posizione

On behalf of an estemeed customer, we are recruiting the following profile:

RETAIL TRAINING MANAGER/ FASHION BRAND/ TICINO

Duties and responsibilities:

  • Analyse store’s training needs and develpe training customized solutions
  • planning, design & create of new training content and materials aligned with company needs and goals
  • Manage the retail training budget
  • Manage and implement of the EU retail training programs (focus on Customer service, product knowledge, brand awarness, increase sales, team coaching and development)
  • Ensure training for all new retail hires, in all areas of store operations and client experience through dedicate
  • Monitor training programs in order to measure the efficacy throug analyisis methods;
  • Work with the Training team and all EU product lines, businesses and departments at corporate, as well as local HR, Retail and leadership teams in all EU countries;
  • Contribute to cross HR/Training processes, including the performance assessment process, Employer Branding projects, exit interviews, etc.; Teamwork spirit with all HR functions;
  • Coordinate the Retail Training team.

The ideal candidate will have the following skills, knowledges and experience:

  • 5-8 years’ experience in similar roles in retail companies, preferably with previous in store training experienceAvailability to travel and visit our retail stores
  • English fluent, a second lenguage is a plus
  • Bachelor’s degree or equivalent (preferably in HR, Training & Development or Communication, Social Sciences, etc.)
  • Excellent knowledge of digital and social media
  • Strongly creative and innovative, high out-of-box thinking; proactivity and outgoing attitude
  • Open-minded towards a multicultural environment
  • Customer oriented, approachable and strong interpersonal skills