On behalf of our esteemed Customer, Luxury jewelry Brand, We are recruiting the following profile:

CUSTOMER SERVICE / JEWELRY LUXURY BRAND/ MENDRISIO

Duties and Responsabilities:

• Answering questions about a company’s products or services
• Processing orders and transactions
• Resolving issues and troubleshooting technical problems
• Delivering information about a company’s offerings
• Providing proactive customer outreach
• Handling customer complaints
• Collecting and analyzing customer feedback
• Responding to customer reviews
• Developing and documenting knowledge into helpful content
• Tracking customer service KPIs and metrics

The ideal candidate will have the following skills, knowledges and experience:

• At least 2-3 years of experience in Customer Service activities in luxury field;
• Fluent Italian and English is required;
• Strong communication and interpersonal skills;
• Professionalism and outgoing personality with positive, smart and proactive attitude;
• Good IT skills;
• Customer oriented;
• Multi – tasking abilities.