CUSTOMER SERVICE / JEWELRY LUXURY BRAND / MENDRISIO

Dettagli posizione

On behalf of our esteemed Customer, Luxury jewelry Brand, We are recruiting the following profile:

CUSTOMER SERVICE / JEWELRY LUXURY BRAND/ MENDRISIO

Duties and Responsabilities:

  • Answering questions about a company’s products or services
  • Processing orders and transactions
  • Resolving issues and troubleshooting technical problems
  • Delivering information about a company’s offerings
  • Providing proactive customer outreach
  • Handling customer complaints
  • Collecting and analyzing customer feedback
  • Responding to customer reviews
  • Developing and documenting knowledge into helpful content
  • Tracking customer service KPIs and metrics

The ideal candidate will have the following skills, knowledges and experience:

  • At least 2-3 years of experience in Customer Service activities in luxury field;
  • Fluent Italian and English is required;
  • Strong communication and interpersonal skills;
  • Professionalism and outgoing personality with positive, smart and proactive attitude;
  • Good IT skills;
  • Customer oriented;
  • Multi – tasking abilities.