On behalf of our esteemed Customer, Luxury jewelry Brand, We are recruiting the following profile:
CUSTOMER SERVICE / JEWELRY LUXURY BRAND/ MENDRISIO
Duties and Responsabilities:
- Answering questions about a company’s products or services
- Processing orders and transactions
- Resolving issues and troubleshooting technical problems
- Delivering information about a company’s offerings
- Providing proactive customer outreach
- Handling customer complaints
- Collecting and analyzing customer feedback
- Responding to customer reviews
- Developing and documenting knowledge into helpful content
- Tracking customer service KPIs and metrics
The ideal candidate will have the following skills, knowledges and experience:
- At least 2-3 years of experience in Customer Service activities in luxury field;
- Fluent Italian and English is required;
- Strong communication and interpersonal skills;
- Professionalism and outgoing personality with positive, smart and proactive attitude;
- Good IT skills;
- Customer oriented;
- Multi – tasking abilities.