On behalf of an esteemed customer, we are recruiting the following profile, to join their team:

RETAIL TRAINER / LUXURY BRAND / MILANO

The person will be in charge of training activities in 6 stores located in northen Italy (around 90 poeple in total).

Responsibilities:

• Develope and implement training programs dedicated to reatail population
• Train retail population to ensure an high level of Customer experience and support business development;
• Collaborate with Retail, HR, Marketing departments in order to identifies training needs and implement an efficient training program;
• Take care of the onboarding programs;
• Support teams in store teams through targeted feedback on customer management;
• Monitor the efficacy of training programs under an analithical point of view (qualitative and quantitative KPI analisys) and through direct observation on the sales floor;

The ideal candidate will have the following skills, knowledges and experience:

• At least 5 years’ of experience in similar role
• Strong communication and public speaking skills
• Digital mindset;
• Good knowledge of English language;