On behalf of an esteemed customer, we are recruiting the following profile, to join their team:
RETAIL TRAINER / LUXURY BRAND / MILANO
The person will be in charge of training activities in 6 stores located in northen Italy (around 90 poeple in total).
Responsibilities:
- Develope and implement training programs dedicated to reatail population
- Train retail population to ensure an high level of Customer experience and support business development;
- Collaborate with Retail, HR, Marketing departments in order to identifies training needs and implement an efficient training program;
- Take care of the onboarding programs;
- Support teams in store teams through targeted feedback on customer management;
- Monitor the efficacy of training programs under an analithical point of view (qualitative and quantitative KPI analisys) and through direct observation on the sales floor;
The ideal candidate will have the following skills, knowledges and experience:
- At least 5 years’ of experience in similar role
- Strong communication and public speaking skills
- Digital mindset;
- Good knowledge of English language;